Director of Taiwan Home Service Strategic Alliance Jin-Li Lin delivered a speech in Asia University

Department of Healthcare Administration, Asia University invited the director of Taiwan Home Service Strategic Alliance Jin-Li Lin to give a speech on " New challenges and new trends in home- and community-based care service management," in the series of talks on "Long-Term Care and Healthcare Management Issues" on December 25th, 2018.

Director Lin said, that in the face of an aging population, Taiwan will encounter labor shortages in the coming years. It is inevitable that lack of manpower will become more serious in long-term care industry and human resource management will be crucial for a care institution to survive.

Director Lin took Japan’s Long-term care industry as an example to illustrate his points. In Japan, after the third reform of its Long-Term Care Insurance, payments to institutional care were reduced and insurance premiums increased. As a result, due to issues like reduction in profits, understaffing, and lower occupancy rates, many Long-term care institutions closed down in 2017. Taiwan will face a similar problem in the future.

Director Lin pointed out that in meeting the aforementioned changes in the long-term care service market, organizations need to develop competencies in four important dimensions: value consensus building, competency in human resource management, competency in service management, and competency in communication with surrounding environments. The value consensus building is to build shared value among the staff regarding the purposes and goals of Long-term care. The value of Long-term care is to enable the elders to have a better life. In terms of human resources management, it is required to have career development, salary and benefits scheme in place, so that employees will know their career paths. In terms of competency in service management, it is imperative to ensure the quality of care in the institution. You need to have systems and plans to deal with the various conditions. In terms of communication competency, you need to let all the stakeholders know what your services are. The long-term care system is changing rapidly. Director Lin said that there are three issues that managers must contemplate constantly. First, you should identify the strength and weakness of your institution. You should decide which type of your institution is going to be. Do you want to become an comprehensive institution or an institution specializing in just a few areas. Both of them have different advantages and disadvantages. Second, you should know how to identify the problem. In a new system, there must be complaints. Managers must identify what the real problem is. Third, you should know the trends. Managers should understand the trends of long-term care industry and get prepared in advance. Director Lin emphasized that the goal of long-term care in the future is to prevent disability and self-supporting care should be the goal. Self-supporting care is to let the elders have more ability to do what they want to do, including use assistive device and having friendly environments. Director Lin also mentioned that the caregiver must understand the meaning of care. Care is to let elders to enhance the functioning of their daily life. Care is to improve the elders’ quality of life. Care and medical care is to support the elders in the direction of continuing their original lives, instead of replacing them. Let the elders return to their original lives as much as possible, so that caregiver time can be reduced and the burden of caregivers will be eased.


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